For Immediate Release -
Gaming Industry Mobile Solutions Leaders Form Resort Mobile Solutions Alliance (RMSA)
RMSA to Become Gaming Industry Forum for the Successful Use of Mobile Technologies
SOUTHFIELD, MI. (September 26, 2014) – Several of the gaming industry’s most innovative mobile solutions providers today announced the formation of the Resort Mobile Solutions Alliance (RMSA).
RMSA was formed to help resorts and casinos to: a) understand the opportunities for enhancing operational efficiencies and improving customer service using enterprise-class mobile technology, and b) select the most appropriate mobile apps and infrastructure to bring them to life at their properties.
Resorts, and particularly casinos, face unique challenges of regulation, privacy and performance parameters as compared to other industries. RMSA will offer best practices white papers, educational events, and other reference information to help resorts and casinos keep abreast of evolving mobile technologies, as well as provide guidance and appropriate assessment to successfully deploy them for maximum competitive advantage.
RMSA’s initial focus includes helping resorts understand, select, configure and deploy Wi-Fi systems for best performance on a given budget with special emphasis on reliable coverage, encryption, extensibility and performance during emergencies, including power outages.
Additionally, RMSA will help the industry to define operational standards including appropriate jurisdiction certification minimal requirements, enterprise system connectivity best practices, mobile device app and user management guidelines, and mobile app interoperability / compatibility recommendations.
Lastly, RMSA will strive to ensure the mobile apps provided by its Member Organizations are capable, within the limits of technology, of operating on mobile devices that simultaneously run apps from other providers.
RMSA’s founding Member Organizations include:
• Acres 4.0, a leading provider of operations-enhancing mobile solutions
• Resort Advantage, the recognized leader in mobile compliance solutions for the gaming industry
• William Ryan Group, a trusted provider of Real Time Action™ solutions managing every customer interaction
“Our commitment to heavily invest in the development in our cutting-edge mobile technology solutions will provide our casino customers with enhanced patron experiences with immediate cost-savings,” said John Acres, Founder/CEO of Acres 4.0 & RMSA Co-Founder. “RMSA will allow us to revolutionize the resort and casino industry with our combined innovated mobile technology solutions.”
“RA is excited to provide our wealth of mobile solutions knowledge and real-world mobile experiences to the gaming industry,” said Brian Ferrilla, Managing Director of Resort Advantage & RMSA Co-Founder. “Forming this much needed RMSA association will provide the resources to help properties invest in the right mobile technologies that yield the biggest return for their mobile app investments.”
“The customer journey, brand interaction, and internal operations of each resort and casino are counting on management to deploy trusted mobile systems across all departments” said Robert John Hendrickson, President of The William Ryan Group, Inc. “RMSA leverages the consolidated solutions and experience of our expert partner organizations to insure that Casino’s and Resorts adopt the appropriate strategies to support seamless mobile implementations.”
RMSA membership is open to anyone in the casino-resort industry. To participate in our trade association, or to receive updates about our progress, please email your contact info to email@example.com.
Acres 4.0 designs cutting-edge casino solutions that allow operators to take advantage of the newest consumer technologies today rather than years down the road. These innovations allow immediate cost savings and enhanced customer experiences at a price casinos can easily integrate into their existing budgets. For more information, please visit www.acres4.com or hear what Kai customers have to say at ilovekai.acres4.com. Visit us at G2E Booth #1636
As the makers of the award-winning Title 31 Accelerator™, Slots Jackpot Accelerator™, SAR Workflow Accelerator™, Incident Report Accelerator™, and Advanced SAR Analyzer™ suite of desktop and mobile compliance applications, Resort Advantage continues to lead the gaming industry with its innovations. Resort Advantage’s Complete FinCEN / IRS Compliance Solution has set the gold standard for desktop and mobile FinCEN / IRS compliance management and reporting and is the solution of choice for the industry’s most prominent casino properties. For more information, visit www.resort-advantage.com. Visit us at G2E Booth #2030 and/or at AIGA Booth #16.
About William Ryan Group
Trusted provider of Real Time Action™ (RTA) mobile solutions, empowering clients to personalize every employee and customer interaction to their brand standards. Connecting any mobile platform and smart device you choose with WRG’s rules-based RTA solutions allows management to customize their “Rules of Engagement,” to drive employee productivity, reduce service response times, increase customer satisfaction survey scores, and realize a significant ROI within months of deployment. Please visit www.williamryangroup.com for more information on our Casino, Resort and Retail RTA service solutions.